Describe the issue and
2. First triaged
gbajee support: When support is needed, the ticket system
Download the gbajee App
View Help Center How gbajee support tickets
If a user sends a message after 11 PM, the
1. Submit a ticket
Login, payment and app
3. The team starts work
Files, history and previous
4. The solution is sent
When the issue is resolved, a
gbajee Contact: Priority Level
Not all tickets are the same; account closure
High Priority
If you cannot log
In such cases, a single clear screenshot is very helpful
Medium Priority
If the app is slow
It has been seen that listing the Android version makes verification easier in one step
Normal Priority
If you want information
Answers come here a little later, but the note remains clear
Where to send help
There are three essential paths
Live Message
For quick issues
Help Center Live Guide
Screenshots and
View payment information
If sent from the gbajee App
gbajee App Page
We have seen three common cases; each
I attached screenshots to the ticket; received a reply within 10 minutes
Rakib, Dhaka
Login issue was
Sumaiya, Chittagong
I wrote a bKash note; the
Nadia, Khulna
Some essential
Three key questions below
How long does it take to submit a ticket?
Usually 3 to 5 minutes; if the
What to provide in a ticket?
Username, issue, time
What to do if you have login issues with gbajee?
Enter the login screen text, device and network type
Start with gbajee Support